If you wish to reschedule your exam, you must contact Pearson VUE at least 24 hours prior to your exam appointment. Appointments must be rescheduled within the authorized exam delivery period. All registrations with accommodations must be rescheduled or canceled through the Call Center (+44 161 855 7483, Monday-Friday, 9:00–18:00 CET).
If you wish to cancel your exam, you must contact Pearson VUE at least 24 hours prior to your exam appointment. If you cancel an exam less than 24 hours in advance, you will forfeit your entire exam fee. Exam fees are also due for no-shows.
To contact Pearson VUE regarding cancellations, or any problems you experience during the registration or booking process, please call 0161-855-7483.
Accommodation of disabilities
Python Institute will endeavor to accommodate any special requirements. Candidates must submit their accommodations requests to Python Institute who will then notify them about the decision, and inform Pearson VUE upon approval. All special conditions must be approved before the exam appointment. Accommodations may include:
- 25% time extension,
- 50% time extension,
- 100% time extension,
- adjustable font,
- adjustable contrast.
No automatic time extension is given to candidates who reside in a country where the first language is not English, or candidates whose first language is other than English.
To submit your request for special exam conditions, please fill out and send the form available here (available from March 2018).
When a candidate fails an exam, he or she must wait 15 days before being allowed to re-sit that exam. There is no limit to the number of retakes of a failed exam. No retakes of a passed exam of the same exam version are allowed.
Please note that your appointment length may include time for non-scored sections such as a tutorial. The appointment length does not necessarily reflect the total amount of time allotted for the actual exam.
If you arrive more than 15 minutes after your scheduled appointment time and are refused admission, the exam and delivery fees are not refundable.
After you finish your exam, a printed report (pass/fail and breakdown) will be provided to you at the test center. This document should be retained for your records, as replacements will not be provided under normal circumstances. After your exam, you can authenticate your score report. Good luck!